Early Access — Founding Rate Locked Forever

AI troubleshooting for MSPs.
Browser only. Five minutes to first session.

Deploy our 5 MB agent with one script from any RMM. Open your browser. Start troubleshooting with AI that already knows what's wrong — it read the alerts, the ticket, and the machine. $49/tech/month.

Get Early Access Read the docs →

Do more with less.

Helm eliminates Tier 1 and Tier 2 support entirely. AI handles triage, investigation, and resolution. Your technicians operate at Tier 3 — reviewing, guiding, and approving. Not replaced. Empowered.

Eliminated by AI

Tier 1 — Basic Triage

AI handles automatically. No human needed.

Eliminated by AI

Tier 2 — Investigation

AI has full RMM context and can execute remediation directly on the endpoint.

AI Copilot

Tier 3 — Resolution

Your technician is in control. AI assists, suggests, and executes — human approves.

Human Only

Tier 4 — Escalation

Engineer steps in only when AI cannot self-resolve. True edge cases only.

One ticket workflow. Four entry points.

No matter how a ticket enters the system — the workflow is the same.

1

End user clicks Help Desk icon

The agent captures the problem and machine context, creates a ticket in your PSA, and AI begins triage before a technician even sees it.

2

End user sends an email

Your PSA receives the email. Helm watches the ticket queue, enriches it with device data from your RMM, and AI begins triage automatically.

3

Technician creates a ticket

The moment the ticket exists in the PSA, Helm picks it up and begins triage — context pulled, investigation started, suggestions ready.

4

RMM alert fires

Alert creates a ticket automatically. AI triages, auto-resolves or queues for technician review. Resolution written back to the PSA.

Works with what you already have

"As long as there are APIs, we can help you." Helm is vendor-agnostic — if it has an API, we integrate with it.

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Compliance built in from day one.

Your data never touches the technician's machine.

🌐 Browser-Based Sessions

No software on your technicians' machines. Every session runs in an ephemeral browser container. When the tab closes, everything is destroyed. Nothing persists.

🔒 Zero-Trust Networking

Enterprise connections are routed through encrypted mesh networking. No open ports on endpoints. No VPN clients. Policy-driven access control — role-based, client-based, time-based.

📋 Full Audit Trail

Every command, every file transfer, every AI interaction — logged and tamper-evident. HIPAA, SOC 2, and cyber insurance ready. DLP audit logging for Enterprise.

🏠 Your Infrastructure

Logs stay on your servers. Traffic never proxies through ours. You own your data. Self-hosting available for Enterprise customers.

AI that works for you — not instead of you.

Helm's AI copilot puts the technician in control. AI assists, suggests, and executes. You approve.

AI Troubleshooting

Natural Language → PowerShell

Describe what you want in plain English. The AI generates the right commands, runs them on the endpoint, and explains what it found.

Full Context

Full Context, Zero Tab-Switching

The AI already knows the ticket, the alerts, the device specs, and the user's account. All visible inline — no switching between five different tools.

Browser Session

Browser-Based Terminal

Open your browser. Click a device. A secure session opens with a terminal experience. When you close the tab, the session is gone. Zero persistence.

Auto-Documentation

Auto-Documentation

Resolution written back to your PSA ticket automatically. Time entries posted. Your techs stop writing notes — the AI handles it.

M365 Management

M365 Multi-Tenant Management

Check quotas, reset MFA, assign licenses, run offboarding workflows — across all your tenants through natural language.

The Toggle

The Toggle — AI-Only Mode

When you trust the system, flip the toggle. AI acts autonomously on Tier 1–3, escalating to a human only when it can't self-resolve. Same infrastructure, configuration change only.

Simple pricing. No surprises.

Launch pricing is locked for life for early access members. Bring Your Own Key — you control your AI model and costs.

Free
$0/tech/mo
  • ✓ AI assistant (200K tokens/month)
  • ✓ Browser-based sessions
  • ✓ 1 RMM integration
  • ✗ PSA integration
  • ✗ M365 management
  • ✗ Zero-trust networking
Get started free
Most Popular
Pro
$49/tech/mo
Launch rate — locked forever
  • ✓ Unlimited AI (BYOK — your API key)
  • ✓ Browser-based sessions
  • ✓ Multi-RMM + 1 PSA integration
  • ✓ M365 management + CIPP
  • ✓ Software deployment
  • ✗ Zero-trust networking
Get early access
Enterprise
$89/tech/mo
Launch rate — locked forever
  • ✓ Everything in Pro
  • ✓ BYOK + managed billing option
  • ✓ Zero-trust encrypted networking
  • ✓ DLP audit logging
  • ✓ Multi-PSA integration
  • ✓ Compliance-grade session logs
Get early access

🔑 Bring Your Own Key (BYOK)

Pro and Enterprise MSPs provide their own LLM API keys (OpenRouter, Anthropic, OpenAI, or compatible). Helm never manages or bills for AI compute. You choose the model, you control the cost. Most MSPs spend $5–15/tech/month on AI — a fraction of the $95/tech Atera charges.

Replacing TeamViewer + Atera AI + VPN + ImmyBot costs $150–250/tech/month. Helm Pro is $49.

Join the Early Access List

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